Email integration - My email service isn't connecting
Troubleshooting common connection issues Here are some common issues we've seen that can cause connection problems. We'll go through them one-by-one and explain how you can identify the issue and fix it. Before we go further... Before you try any...
Email deliverability - My email was successfully sent, but I still haven't received it.
If you see that Your email newsletter is on its way , but haven't received it for some time, here are some things you can check... 1. Email integration issue , 2. Email verification 3. Emails getting stuck in drafts If you're on a tight sc...
Save drafts - When sending test emails the latest revisions don't appear
If your latest revisions don't appear when you send a test email, the most likely reason is that you didn't save your draft before sending. Test emails are sent based on the last saved draft. If you haven't published your post yet The best way t...
Newsletter Glue doesn't work with my page builder or blocks plugin
Newsletter Glue doesn't work with page builders (Elementor, Divi, Oxygen, Thrive, Beaver Builder). Nor does it work with blocks plugins (GenerateBlocks, Stackable, CoBlocks, ACF) This is because HTML and CSS is coded differently for the web ve...
Email formatting issues? Here's how to get help quickly.
When requesting support for email formatting issues, please include the following information so that we can help you quickly: A screenshot showing the broken formatting. Let us know where you saw the broken formatting. Specifically, which email c...
Email not sent: I published my newsletter but it got stuck in drafts in the email service provider
You successfully published your email from WordPress but noticed that it didn't get sent to your subscribers and instead got stuck in drafts in your email service provider. Why this happens 1. From address is not validated. 2. Approval process ...
List of known plugin and theme conflicts
Here's a list of all known plugin and theme conflicts that we are unable to fix on our end. Where possible, we try to reach out to the plugin/theme companies to let them know of said conflicts and ask them to fix them. LiteSpeed Cache Problem that...
Which blocks can I use for my newsletters?
Email formatting is tricky as there is a wide variety of email clients, across many devices. They each support slightly different CSS elements. If a particular email client (for example, Outlook) doesn't support a style you've applied to a section...
From email: Use verified email address
When sending email newsletters, your From email needs to use an email address that is verified in your email service provider or you might encounter the following errors: Newsletter Glue does not allow you to send your email. You can send your e...
Email size checker: Prevent Gmail clipping
Gmail clips emails that are approximately 102kb in length. This means that any content past this size will get clipped and your subscribers will see a small text notification that says: [Message clipped] View entire message "View entire message" ...
How to get code from the code editor?
For troubleshooting formatting errors, we might request the code from the code editor
