Troubleshooting

Learn how to identify and fix commonly occurring problems.

Email integration - My email service isn't connecting

Troubleshooting common connection issues Here are some common issues we've seen that can cause connection problems. We'll go through them one-by-one and explain how you can identify the issue and fix it.  Before we go further... Before you try...

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By Lesley Sim

updated about 2 years ago

Email deliverability - My email was successfully sent, but I still haven't received it.

If you see that Your email newsletter is on its way , but haven't received it for some time, here are some things you can check... 1. Check if your email has been sent Head to Posts > All posts  where you can find the Newsletter status ...

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By Lesley Sim

updated 8 months ago

Save drafts - When sending test emails the latest revisions don't appear

If your latest revisions don't appear when you send a test email, the most likely reason is that you didn't save your draft  before sending. Test emails are sent based on the last saved draft. If you haven't published your post yet The best way...

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By Lesley Sim

updated about 2 years ago

Newsletter Glue doesn't work with my page builder or blocks plugin

Newsletter Glue doesn't work with page builders (Elementor, Divi, Oxygen, Thrive, Beaver Builder). Nor does it work with blocks plugins (GenerateBlocks, Stackable, CoBlocks, ACF) This is because HTML and CSS is coded differently for the web...

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By Lesley Sim

updated about 1 year ago

Email formatting issues? Here's how to get help quickly.

When requesting support for email formatting issues, please include the following information so that we can help you quickly: A screenshot showing the broken formatting. Let us know where you saw the broken formatting. Specifically, which email...

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By Lesley Sim

updated about 1 year ago

I published my newsletter but it got stuck in drafts in the email service provider

You successfully published your email from WordPress but noticed that it didn't get sent to your subscribers and instead got stuck in drafts in your email service provider. Why this happens A common reason for this is because your From address ...

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By Lesley Sim

updated 10 months ago

List of known plugin and theme conflicts

Here's a list of all known plugin and theme conflicts that we are unable to fix on our end. Where possible, we try to reach out to the plugin/theme companies to let them know of said conflicts and ask them to fix them. LiteSpeed Cache Problem that...

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By Lesley Sim

updated 11 months ago

Which blocks can I use for my newsletters?

Email formatting is tricky as there is a wide variety of email clients, across many devices. They each support slightly different CSS elements. If a particular email client (for example, Outlook) doesn't support a style you've applied to a...

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By Lesley Sim

updated 8 months ago

From email: Use verified email address

When sending email newsletters, your From email needs to use an email address that is verified in your email service provider or you might encounter the following errors: Newsletter Glue does not allow you to send your email. You can send your...

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By Lesley Sim

updated 8 months ago

Email size checker: Prevent Gmail clipping

Gmail clips emails that are approximately 102kb in length. This means that any content past this size will get clipped and your subscribers will see a small text notification that says:  [Message clipped] View entire message "View entire message"...

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By Lesley Sim

updated 6 months ago