Troubleshooting

Learn how to identify and fix commonly occurring problems.

Email integration - My email service isn't connecting

Troubleshooting common connection issues Here are some common issues we've seen that can cause connection problems. We'll go through them one-by-one and explain how you can identify the issue and...

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By Lesley Sim

updated about 1 year ago

Email deliverability - My email was successfully sent, but I still haven't received it.

If you see that Your email newsletter is on its way , but haven't received it for some time, here are some things you can check... 1. Check if your email has been sent Head to Posts > All posts ...

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By Lesley Sim

updated about 1 year ago

Save drafts - When sending test emails the latest revisions don't appear

If your latest revisions don't appear when you send a test email, the most likely reason is that you didn't save your draft  before sending. Test emails are sent based on the last saved draft. If...

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By Lesley Sim

updated about 1 year ago

Newsletter Glue doesn't work with my page builder or blocks plugin

Newsletter Glue doesn't work with page builders (Elementor, Divi, Oxygen, Thrive, Beaver Builder). Nor does it work with blocks plugins (GenerateBlocks, Stackable, CoBlocks, ACF) This is because...

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By Lesley Sim

updated about 1 month ago

Email formatting issues? Here's how to get help quickly.

When requesting support for email formatting issues, please include the following information so that we can help you quickly: A screenshot showing the broken formatting. Let us know where you saw...

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By Lesley Sim

updated 17 days ago