Email integration - My email service isn't connecting
Troubleshooting common connection issues Here are some common issues we've seen that can cause connection problems. We'll go through them one-by-one and explain how you can identify the issue and...
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updated almost 2 years ago
Email deliverability - My email was successfully sent, but I still haven't received it.
If you see that Your email newsletter is on its way , but haven't received it for some time, here are some things you can check... 1. Check if your email has been sent Head to Posts > All posts ...
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updated 5 months ago
Save drafts - When sending test emails the latest revisions don't appear
If your latest revisions don't appear when you send a test email, the most likely reason is that you didn't save your draft before sending. Test emails are sent based on the last saved draft. If...
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updated almost 2 years ago
Newsletter Glue doesn't work with my page builder or blocks plugin
Newsletter Glue doesn't work with page builders (Elementor, Divi, Oxygen, Thrive, Beaver Builder). Nor does it work with blocks plugins (GenerateBlocks, Stackable, CoBlocks, ACF) This is because...
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updated 11 months ago
Email formatting issues? Here's how to get help quickly.
When requesting support for email formatting issues, please include the following information so that we can help you quickly: A screenshot showing the broken formatting. Let us know where you saw...
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updated 10 months ago
I published my newsletter but it got stuck in drafts in the email service provider
You successfully published your email from WordPress but noticed that it didn't get sent to your subscribers and instead got stuck in drafts in your email service provider. Why this happens A...
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updated 7 months ago
List of known plugin and theme conflicts
Here's a list of all known plugin and theme conflicts that we are unable to fix on our end. Where possible, we try to reach out to the plugin/theme companies to let them know of said conflicts and...
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updated 8 months ago
Which blocks can I use for my newsletters?
Email formatting is tricky as there is a wide variety of email clients, across many devices. They each support slightly different CSS elements. If a particular email client (for example, Outlook)...
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updated 6 months ago
From email: Use verified email address
When sending email newsletters, your From email needs to use an email address that is verified in your email service provider or you might encounter the following errors: Newsletter Glue does not...
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updated 5 months ago
Email size checker: Prevent Gmail clipping
Gmail clips emails that are approximately 102kb in length. This means that any content past this size will get clipped and your subscribers will see a small text notification that says: [Message...
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