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Troubleshooting

Learn how to identify and fix commonly occurring problems.

Email integration - My email service isn't connecting

Troubleshooting common connection issues Here are some common issues we've seen that can cause connection problems. We'll go through them one-by-one and explain how you can identify the issue and...

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By Lesley Sim

updated 3 months ago

Email deliverability - My email was successfully sent, but I still haven't received it.

If you see that Your email newsletter is on its way , but haven't received it for some time, here are some things you can check... 1. Check if your email has been sent Head to Posts > All posts ...

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By Lesley Sim

updated 3 months ago

Save drafts - When sending test emails the latest revisions don't appear

If your latest revisions don't appear when you send a test email, the most likely reason is that you didn't save your draft  before sending. Test emails are sent based on the last saved draft. If...

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By Lesley Sim

updated 3 months ago
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