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Requesting support from us

How to give detailed support requests so that we can quickly help you.

Request support and provide WP Admin access

How to easily request support and quickly get your issue resolved.

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By Lesley Sim

March 1, 2023

New connection requests: The best ways to request an integration to your email service provider

We get a lot of email service provider (ESP) integration requests and look seriously into each one of them. Here are some common scenarios we encounter and what you can do to significantly increase the likelihood of getting your ESP connected. We'...

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By Lesley Sim

March 17, 2022

Email formatting issues? Here's how to get help quickly.

When requesting support for email formatting issues, please include the following information so that we can help you quickly: A screenshot showing the broken formatting. Let us know where you saw the broken formatting. Specifically, which email c...

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By Lesley Sim

November 9, 2021
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