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Requesting support from us

How to give detailed support requests so that we can quickly help you.

Request WP Admin access

Introduction We only request access to your website if it's necessary to diagnose specific problems such as plugin or theme conflicts. Granting us access to a full-site backup or staging site would...

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By Lesley Sim

updated over 1 year ago

New connection requests: The best ways to request an integration to your email service provider

We get a lot of email service provider (ESP) integration requests and look seriously into each one of them. Here are some common scenarios we encounter and what you can do to significantly increase...

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By Lesley Sim

updated 5 months ago

Email formatting issues? Here's how to get help quickly.

When requesting support for email formatting issues, please include the following information so that we can help you quickly: A screenshot showing the broken formatting. Let us know where you saw...

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By Lesley Sim

updated 9 months ago
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